Contact

Email: support@nordiclampco.com

For general questions, order assistance, product information, or customer-service requests, you can contact us using the email address above.

When contacting us about an existing order, please include your order number so we can locate your purchase more quickly.

For product questions, include the product name or a link to the relevant product page where possible.

Our customer-service team can assist with order status, shipping information, product details, returns, refunds, and payment-related inquiries.

For additional information, please visit our Frequently Asked Questions page.

For questions about:

• order status;
• shipment tracking;
• delivery delays;
• incorrect delivery information;
• missing shipment updates; or
• a parcel marked as delivered but not received,

please contact:

support@nordiclampco.com

Include your order number and any available tracking information so we can investigate the issue.

Our confirmed order cutoff time is:

5:00 PM (GMT−07:00 Mountain Standard Time), Monday through Friday.

The stated cutoff uses the GMT−07:00 offset and does not automatically change with daylight saving time.

Orders placed at or after the cutoff, on weekends, or on applicable public holidays enter the processing schedule on the next business day.

Our normal estimated delivery timeline is:

• Processing: 3–5 business days.
• Transit after dispatch: 7–10 business days.
• Estimated total delivery: 10–15 business days.

Business days are Monday through Friday, excluding applicable public holidays.

These timeframes are estimates rather than guaranteed delivery dates unless a guaranteed service is expressly offered.

For complete information about shipping charges, destinations, processing, tracking, and delivery arrangements, please review our Shipping & Delivery Policy.

For return or refund questions, contact:

support@nordiclampco.com

Nordic Lamp Co. offers a 30-day voluntary return period for eligible products, beginning when the applicable item is received.

For standard voluntary change-of-mind returns, the customer is responsible for the direct return-shipping costs to our designated return center in China.

We recommend contacting our customer-service team before sending a return so we can help identify your order and provide relevant return instructions.

You do not need prior approval or a return reference to exercise any applicable statutory consumer right, including a legal right of withdrawal where applicable.

Please review our Returns & Refunds Policy for complete return conditions, refund procedures, and information about statutory consumer rights.

Return Center

Customer returns must be sent to our designated physical return center:

This return center is separate from our registered business address.

Please do not send customer returns to the registered address of Worldwide Apparel Group LLC. Use the designated return center above unless a different lawful return arrangement has been expressly agreed.

If your item arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible at:

support@nordiclampco.com

Please include:

• your order number;
• a short description of the issue;
• details of any missing or incorrect components; and
• photographs or other useful information where reasonably available.

Photographs may help us investigate your request more quickly but are not a mandatory condition for exercising statutory consumer rights.

We will review the issue and provide an appropriate remedy in accordance with applicable consumer law.

Depending on the circumstances, this may include repair, replacement, reshipment of missing components, a refund, or another appropriate solution.

Where Nordic Lamp Co. is legally responsible for a defective or incorrectly supplied product, customers will not be required to bear return costs that are legally our responsibility.

For electrical lighting products, stop using any product that appears electrically defective or unsafe and disconnect it from the power supply where safe to do so.

For additional information, review our Returns & Refunds Policy.

For questions about a lamp or other home-decor product, please review the relevant product page first.

Product-specific information may include:

• dimensions;
• materials and finishes;
• power source;
• electrical specifications;
• voltage compatibility;
• bulb or fitting requirements;
• included components;
• installation information; and
• care or safety instructions.

If information you need is not shown on the product page, contact support@nordiclampco.com before placing your order.

Do not assume electrical compatibility, dimensions, materials, or included components unless they are expressly stated on the applicable product page.

Where professional electrical installation is required or appropriate, installation should be performed by a suitably qualified person.

Nordic Lamp Co. supports the following confirmed payment methods for eligible orders:

• Visa;
• Mastercard;
• Apple Pay;
• Google Pay; and
• Shop Pay.

The payment methods actually available for your transaction are shown during checkout. Availability may depend on your device, browser, and payment eligibility.

If you experience an issue during checkout, first verify that your billing and payment information is correct.

Do not send full credit-card numbers, security codes, passwords, or payment credentials by email.

For order-specific payment questions, contact:

support@nordiclampco.com

For additional payment information, please review our Payment Methods page.

If you have a question about how Nordic Lamp Co. collects, uses, stores, or processes personal information, please contact:

support@nordiclampco.com

For privacy-related requests, please use Privacy Request in your email subject line and describe the right you wish to exercise.

Depending on applicable law, you may have rights relating to access, correction, deletion, or certain uses of your personal information.

For further details, please review our Privacy Policy and Cookie Policy.

Nordic Lamp Co. is operated by:

Worldwide Apparel Group LLC is the legal operator and contracting seller responsible for purchases made through Nordic Lamp Co.

The address above is our registered business address.

For additional legal and company information, please visit our Legal & Company Information page.

www.nordiclampco.com

Nordic Lamp Co. operates as an online home-decor and lighting store serving customers in the United States.

For more information about our store, please visit our About Us page.

Explore frequently asked questions →

Return destination: Jinhua City, Zhejiang 322000, China. The full physical return address and return procedures are provided in our Returns & Refunds Policy and above.