Nordic Lamp Co. currently serves customers in the United States.

Available delivery options and shipping charges for your address are shown during checkout.

Delivery availability may depend on whether a shipping carrier can service your location.

For further information, please review our Shipping & Delivery Policy.

After successfully completing checkout, you should receive an order confirmation using the contact information provided with your order.

The confirmation normally includes information identifying your purchase.

If you believe you placed an order but did not receive confirmation, check your email inbox and spam folder.

If you still cannot find your confirmation, contact us at support@nordiclampco.com.

Please include your name and any available order or transaction information, but do not send complete payment-card details by email.

Contact us as soon as possible at support@nordiclampco.com.

Include your order number and explain the change or cancellation you would like to request.

If fulfillment has not progressed too far, we will make a reasonable effort to change or cancel the order.

Operational changes and cancellations cannot always be guaranteed once processing or shipping has begun.

If an order has already shipped and is subsequently delivered, an eligible product may be returned in accordance with our Returns & Refunds Policy.

Any statutory cancellation, withdrawal, or refund rights remain unaffected by these operational limitations.

Our confirmed payment methods for eligible United States orders are:

• Visa;
• Mastercard;
• Apple Pay;
• Google Pay; and
• Shop Pay.

The payment methods available for your specific transaction are displayed during checkout.

Availability may depend on your device, browser, payment provider, and eligibility.

For additional information, please review our Payment Methods page.

First, check that your payment information and billing details are correct.

Payment attempts may be declined because of card restrictions, insufficient funds, bank security checks, or payment-provider requirements.

If the issue continues, contact your bank or payment provider.

You may also contact support@nordiclampco.com for order-related assistance.

Never send complete card numbers, security codes, or passwords by email.

Our normal estimated order timeline is:

• Processing: 3–5 business days.
• Transit after dispatch: 7–10 business days.
• Estimated total delivery: 10–15 business days.

Business days are Monday through Friday, excluding applicable public holidays.

These are estimated rather than guaranteed delivery times unless a guaranteed shipping service is expressly offered.

For complete details, visit our Shipping & Delivery Policy.

Our confirmed order cutoff time is:

5:00 PM (GMT−07:00 Mountain Standard Time), Monday through Friday.

The stated cutoff uses the fixed GMT−07:00 offset and does not automatically change with daylight saving time.

Orders placed before the cutoff on a business day enter our normal processing schedule that day.

Orders placed at or after the cutoff, during weekends, or on applicable public holidays enter the processing schedule on the next business day.

The cutoff determines when processing begins. It does not mean your order will ship the same day.

Our standard United States shipping rates are:

• Orders of $150 or more: Free standard shipping.
• Orders under $150: $4.95 standard shipping.

The applicable shipping charge is displayed during checkout before payment.

For more information, please review our Shipping & Delivery Policy.

When tracking information becomes available, it will be provided through the applicable order or shipping notification.

Nordic Lamp Co. uses Track123 to help customers monitor shipment progress.

Tracking information may not update immediately after the parcel has been dispatched.

If your order contains multiple products, they may occasionally be shipped separately with different tracking numbers.

If you need tracking assistance, contact support@nordiclampco.com with your order number.

Tracking systems can occasionally take time to display new carrier scans.

If your order is still within the normal 10–15 business day estimated delivery period, it may still be moving through the delivery network.

If the estimated delivery period has passed or you are concerned about your shipment, contact support@nordiclampco.com.

Please include your order number and any available tracking information.

You do not need to wait until the estimated delivery period has expired to report a genuine delivery problem or exercise an applicable consumer right.

We recommend first checking:

• around the delivery location;
• with other members of your household;
• with neighbors where appropriate; and
• the carrier's tracking page for delivery notes.

If you still cannot locate the parcel, contact support@nordiclampco.com with your order number and tracking details.

We will review the available information and assist with an appropriate investigation or resolution.

A carrier's delivered status does not automatically eliminate statutory rights where the parcel was not delivered as required by applicable law.

Not necessarily.

Our registered business address is in Wyoming, United States, but that address is not necessarily the location from which orders are dispatched.

Fulfillment arrangements may vary depending on the product and logistics provider.

We do not represent that every order ships from a local United States warehouse.

For further information, review our Shipping & Delivery Policy.

Nordic Lamp Co. offers a 30-calendar-day voluntary return period for eligible products.

The 30-day period begins when you receive the applicable item.

For standard voluntary change-of-mind returns, products should be unused, unmodified, complete with their accessories, and otherwise meet the conditions in our Returns & Refunds Policy.

Original packaging should be included wherever reasonably possible.

Mandatory statutory rights concerning defective or non-conforming goods remain unaffected.

For full conditions, review our Returns & Refunds Policy.

Our designated customer return center is located in China:

Return Center
South Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China

This is our physical customer return center and is separate from the registered business address of Worldwide Apparel Group LLC.

For voluntary change-of-mind returns, the direct cost of international return shipping is the customer's responsibility, subject to applicable law.

International shipping costs may vary significantly depending on the package, carrier, and country of origin.

For full instructions, review our Returns & Refunds Policy.

No.

The full return address is published directly above and in our Returns & Refunds Policy.

We recommend contacting support@nordiclampco.com before sending a voluntary return so we can provide relevant instructions and help identify your order.

However, you do not need discretionary seller approval or a return reference to exercise a statutory withdrawal right where one applies.

For an ordinary voluntary change-of-mind return, the customer is responsible for the direct cost of returning the product to our designated return center in China.

Different rules apply where a product is defective, damaged, incorrect, incomplete, or otherwise supplied in error by us.

Customers will not be required to bear return costs that are legally Nordic Lamp Co.'s responsibility.

Any statutory withdrawal-related shipping obligations also remain subject to applicable law.

Contact us at support@nordiclampco.com as soon as reasonably possible.

Please include:

• your order number;
• a description of the problem; and
• photographs or other useful information where reasonably available.

Photographs may help us investigate, but they are not a mandatory condition for exercising statutory consumer rights.

Depending on the circumstances and applicable law, we may provide repair, replacement, reshipment, refund, or another appropriate remedy.

Customers will not be required to bear return costs that are legally our responsibility because we supplied an incorrect or defective item.

If an electrical product appears unsafe, stop using it and disconnect it from power where safe to do so.

Approved or legally required refunds are processed back to the original payment method used for the order, subject to applicable law.

After we issue a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

In some cases, this may take up to 10 business days after the refund has been issued.

Any statutory refund deadline takes precedence over our voluntary processing arrangements.

For complete information, see our Returns & Refunds Policy.

We do not guarantee direct product-for-product exchanges.

If you would like a different product, finish, model, or variation, contact us.

Depending on the circumstances, the simplest option may be to return an eligible item and place a new order.

Where a product is defective or incorrectly supplied, any statutory right to replacement or another legally required remedy remains unaffected.

Nordic Lamp Co. does not advertise a universal commercial warranty period for every product.

Some products may have a separate manufacturer warranty where expressly stated on the product page or supplied with the product.

The absence of a separate manufacturer warranty does not remove any statutory consumer rights relating to defective or non-conforming goods.

If you experience a product problem, contact support@nordiclampco.com with your order details.

Always review the individual product page before purchasing.

Depending on the product, relevant information may include:

• dimensions;
• materials and finishes;
• power source;
• voltage or electrical requirements;
• bulb or fitting requirements;
• included components;
• installation information;
• intended indoor or outdoor use; and
• applicable safety information.

Do not assume that specifications for one product apply to another.

If important technical information is missing or unclear, contact us before ordering or using the product.

Not necessarily.

Whether a bulb or light source is included depends on the individual product.

Some lighting products may use replaceable bulbs, while others may contain integrated light sources.

Check the relevant product description and specifications before ordering.

If the product page does not clearly state what is included, contact support@nordiclampco.com before purchase.

No. Universal electrical compatibility should not be assumed.

Electrical requirements can vary between products.

Review the voltage, plug, power source, bulb, fitting, and installation information shown on the applicable product page.

Do not assume that a lamp is compatible with United States household voltage solely because it is sold through a United States storefront.

If you are uncertain whether a product is suitable for your intended setup, contact us before ordering.

Do not connect a product to an incompatible power supply.

This depends on the product.

Some products may be designed for straightforward placement or connection, while others may require mounting, permanent wiring, or professional electrical installation.

Always follow the instructions supplied with the product.

Where professional electrical installation is appropriate or required, use a suitably qualified person in accordance with applicable electrical codes.

Do not attempt unauthorized rewiring, alteration, or repair of electrical components.

Small visual differences may occur because of photography, lighting conditions, screen settings, and normal manufacturing variations.

The product page should be used as the primary source for the actual product description, finish, dimensions, and specifications.

Material differences from the agreed product description are not treated as ordinary visual variation where applicable consumer law provides a remedy.

If a particular color or finish is important to your purchase, contact us before ordering if the product information is unclear.

No.

Do not assume that a lighting product is waterproof, weather-resistant, bathroom-safe, or suitable for outdoor use unless those characteristics are expressly confirmed for the individual product.

Always review the product's environmental suitability, electrical specifications, and installation instructions.

Electrical products intended only for indoor use must not be exposed to unsuitable outdoor or wet conditions.