The individual product page, product labeling, and supplied instructions are the primary sources for product-specific information.

Depending on the product, this information may include:

• product dimensions;
• materials and finishes;
• power source;
• rated voltage;
• wattage or maximum power rating;
• plug or connection type;
• bulb or light-source requirements;
• included components and accessories;
• intended location of use;
• installation and mounting requirements;
• maintenance and cleaning instructions;
• relevant safety markings; and
• product-specific warnings.

Do not assume that specifications shown for one Nordic Lamp Co. product also apply to another product.

A lamp described as decorative should not automatically be assumed suitable for outdoor use, wet locations, hardwired installation, or every electrical system.

Product-specific ratings and warnings must be followed. General guidance on this page must not be interpreted as permission to use a product outside its stated specifications.

If information appears inconsistent or unclear, do not use the product until the relevant requirements have been clarified.

Before connecting or using an electrical lighting product, verify that the product is suitable for your intended electrical setup.

Where applicable, check:

• rated input voltage;
• frequency requirements;
• power consumption and maximum electrical ratings;
• plug type;
• bulb or integrated light-source compatibility;
• socket or fitting type;
• power-adapter requirements; and
• any specified transformer or driver requirements.

Do not connect a product to an incompatible power supply.

Do not assume that a lighting product is compatible with standard United States household voltage solely because it is offered through a United States online store.

Only use the product with the electrical supply and accessories specified in its actual product documentation.

Do not use improvised adapters, damaged converters, modified plugs, or power supplies that are not suitable for the product's requirements.

If the product specifications are unclear or do not match your electrical system, do not connect the product. Contact us before use at:

support@nordiclampco.com

Follow all installation and mounting instructions supplied with the product.

Some lighting products may be designed for simple placement or connection using a compatible plug. Others may require permanent mounting, wiring, or professional installation.

Do not attempt electrical installation, rewiring, modification, or repair unless you are appropriately qualified to do so.

Where a product requires connection to household wiring or another installation that must be performed by a professional, use a suitably qualified electrician or installer.

Electrical installation must comply with applicable local electrical and building codes.

Improper installation may create risks including:

• electric shock;
• overheating;
• fire;
• damage to the product;
• falling fixtures; or
• damage to surrounding property.

Before installation, check that the mounting location, supporting surface, hardware, and electrical connection are suitable for the product.

Do not install a fixture on an unstable surface or use mounting components that are incompatible with its design.

For hardwired fixtures, electrical power must be safely isolated before installation or servicing by a qualified person.

Never modify a product to make it fit an unsuitable electrical connection or mounting arrangement.

Where a product requires a separate bulb or replaceable light source, use only a compatible type.

Check the applicable product instructions for:

• bulb fitting or socket type;
• maximum permitted wattage;
• rated voltage;
• bulb shape or size restrictions;
• compatibility with enclosed fixtures where relevant;
• dimmer compatibility where applicable; and
• other electrical or thermal requirements.

Do not exceed the maximum electrical rating stated for the product.

Do not assume that every lamp supports LED bulbs, replaceable bulbs, dimming, or interchangeable light sources unless expressly stated in the product specifications.

Some products may contain integrated lighting components that are not intended to be replaced by the customer.

Never attempt to open, dismantle, or replace integrated electrical components unless the product instructions expressly permit it and the procedure can be performed safely.

Whether a bulb or light source is included varies by product. Check the individual product page before ordering.

Switch the product off, disconnect it from power where applicable, and allow the light source to cool before replacing a bulb.

Lighting products may become warm during normal operation. The amount of heat depends on the product design, power source, bulb type, and operating conditions.

Where applicable:

• keep ventilation openings unobstructed;
• do not cover the lamp while it is operating;
• keep the product away from curtains, fabrics, paper, and other combustible materials;
• avoid placing heat-sensitive objects directly against the product;
• allow the product to cool before handling, moving, or cleaning it; and
• follow any minimum-clearance instructions supplied with the product.

Do not place a lamp in an enclosed or poorly ventilated space unless it is specifically designed for that installation.

Stop using the product immediately if it becomes unusually hot, emits smoke, produces an unusual smell, sparks, or shows another sign of malfunction.

Disconnect the product from power where safe to do so. If there is an active fire, immediate danger, or a serious electrical hazard, move to safety and contact the appropriate emergency services.

Do not reconnect or continue using a product that may be electrically unsafe.

Do not expose a lighting or electrical product to water, excessive humidity, or outdoor conditions unless the product is specifically identified as suitable for that environment.

An indoor product should not automatically be assumed to be:

• waterproof;
• water-resistant;
• suitable for bathrooms;
• suitable for damp or wet locations; or
• suitable for outdoor use.

Only rely on these characteristics when they are expressly stated for the specific product.

Where applicable, review the product's stated environmental or ingress-protection rating and the manufacturer's installation instructions.

Do not place indoor electrical products near sinks, bathtubs, showers, or other water sources where they could become wet.

If an electrical product becomes wet and is not intended for such exposure, stop using it. Do not touch or disconnect energized electrical equipment if doing so would be unsafe.

Have the product assessed by an appropriately qualified person before further use where necessary.

Place lamps and home-decor products on stable, level, and suitable surfaces.

Where relevant:

• keep cords positioned to reduce trip hazards;
• avoid placing products where they may easily fall or be knocked over;
• keep products away from unstable edges;
• keep electrical products away from sinks and other water sources unless specifically designed for such use;
• do not place products where ventilation is restricted;
• avoid blocking walkways or emergency exits;
• keep lamps away from combustible materials as required by their instructions; and
• ensure any mounting or supporting furniture can safely hold the product.

Consider the surrounding environment when deciding where to position a lamp.

Products designed for tabletop use should not be mounted or suspended unless the manufacturer's instructions expressly allow it.

Do not place electrical cords beneath rugs, carpets, or other materials in a manner that may trap heat or cause damage.

Always follow any product-specific positioning and clearance requirements.

Some lighting and decorative products may contain:

• electrical cords;
• small components;
• glass or other breakable parts;
• batteries;
• hot surfaces;
• sharp edges if damaged; or
• other parts that require careful handling.

Keep products, detachable components, and packaging materials away from children and pets where appropriate.

Products that are not specifically designed and identified as toys must not be treated as children's toys.

Keep electrical cords and hanging components positioned to reduce entanglement, pulling, or tip-over risks.

Do not allow children to handle damaged electrical products or access exposed electrical components.

Where a product contains button-cell or coin batteries, keep both new and used batteries away from children. Swallowed batteries can cause serious internal injuries.

If battery ingestion is suspected, seek immediate emergency medical assistance. Do not wait for symptoms to develop.

Follow all product-specific child-safety warnings and battery-compartment instructions.

If a product uses replaceable batteries:

• use only the battery type specified for the product;
• insert batteries with the correct polarity;
• do not mix incompatible battery types or old and new batteries where prohibited;
• do not attempt to recharge batteries that are not designed for recharging;
• remove damaged or leaking batteries carefully while avoiding contact with leaked material;
• keep new and used batteries away from children;
• ensure battery compartments are securely closed; and
• dispose of batteries in accordance with applicable local requirements.

If a product contains a rechargeable battery, use the charging equipment, power source, and charging method specified for that product.

Do not charge a battery-powered product on or near flammable materials if the product instructions prohibit doing so.

Stop charging or using a battery-powered product if the battery becomes swollen, unusually hot, damaged, or begins leaking.

Do not puncture, crush, dismantle, or expose batteries to excessive heat or fire.

Battery-powered products must also comply with any applicable product-specific safety warnings and regulatory requirements.

Before use, inspect accessible electrical components for visible damage.

Do not use a product if you notice:

• a damaged or frayed cord;
• exposed wiring;
• a damaged plug;
• a cracked or overheating power adapter;
• loose electrical components;
• signs of burning or melting; or
• another condition that may make use unsafe.

Do not pull a plug from an outlet by pulling on the cord.

Avoid tightly bending, crushing, pinching, or trapping power cables.

Do not route cords where they may be damaged by furniture, doors, sharp edges, or repeated foot traffic.

Use extension cords and power strips only where suitable for the product and permitted by the applicable instructions and electrical requirements.

Never bypass grounding connections, protective components, or other electrical safety features.

If a plug, cord, adapter, or power component is damaged, discontinue use and contact customer support.

Before cleaning an electrical lighting product:

1. switch it off;
2. disconnect it from power where applicable and safe to do so; and
3. allow the product and its light source to cool completely.

Unless the product instructions expressly state otherwise, do not immerse electrical components in water or allow moisture to enter electrical openings.

Use cleaning methods appropriate for the actual product material and finish.

For general surface care, a soft, dry, non-abrasive cloth may be suitable for many decorative surfaces, provided the product instructions do not specify a different method.

Avoid abrasive cleaners, harsh chemicals, excessive moisture, or solvents unless the product instructions confirm that they are suitable.

Do not spray liquid cleaners directly into electrical fittings, switches, charging ports, or ventilation openings.

Glass, metal, painted, coated, fabric, wood, and other materials may require different cleaning methods.

Where product-specific cleaning guidance is available, follow that guidance rather than relying on general care recommendations.

Do not materially modify an electrical product or its safety-related components.

Unauthorized modification may make a product unsafe and may affect its intended performance.

Do not attempt to:

• rewire electrical components without appropriate qualifications;
• bypass protective devices or safety features;
• replace components with incompatible parts;
• alter the product's intended electrical configuration;
• modify a plug or power adapter to fit an incompatible supply; or
• continue operating a product with known electrical damage.

Where repair is appropriate, it should be carried out by a suitably qualified person using compatible components.

If a product appears unsafe, stop using it until the issue has been properly assessed.

This guidance does not limit statutory rights to repair, replacement, refund, or other remedies for defective or non-conforming products.

If a product arrives damaged, defective, incomplete, or different from what you ordered, do not continue using it where doing so could create a safety risk.

Contact:

support@nordiclampco.com

Please include:

• your order number;
• the product involved;
• a description of the issue;
• details of any missing or defective components; and
• photographs where reasonably available and useful.

Photographs can help us assess an issue but are not a mandatory condition for exercising statutory consumer rights.

Where a product is defective, damaged in transit, incorrectly supplied, or otherwise non-conforming, we will provide an appropriate remedy in accordance with applicable consumer law.

Depending on the circumstances, this may include repair, replacement, reshipment of missing components, an appropriate price reduction, or a refund.

Customers will not be required to bear return costs that are legally our responsibility because of a defective, incorrect, or non-conforming product.

If a product is suspected to present a serious safety hazard, stop using it immediately, disconnect it where safe, and contact us.

For further information about consumer remedies, please review our Returns & Refunds Policy.

Product safety is an important part of responsible online retailing.

If Nordic Lamp Co. becomes aware of reliable information indicating that a product may present a safety hazard or require corrective action, we will assess the information and take appropriate steps in accordance with applicable product-safety requirements.

Depending on the circumstances, these steps may include:

• investigating a reported product hazard;
• working with suppliers or manufacturers to obtain relevant safety information;
• providing safety instructions or corrective-action notices;
• contacting potentially affected customers using available order information;
• removing or suspending affected products from sale where necessary; and
• cooperating with applicable product-safety authorities where required.

Where a recall or safety notice is issued, customers should follow the instructions provided for the affected product.

Do not continue using a product that has been identified as unsafe or is subject to a stop-use instruction.

For United States product-safety information and published recalls, customers may also consult the U.S. Consumer Product Safety Commission recall database.

If you have information about a potentially unsafe product purchased from Nordic Lamp Co., please contact support@nordiclampco.com.

Packaging materials may include plastic bags, protective films, foam, cardboard, ties, or small components.

Remove packaging before normal product use where appropriate and in accordance with the instructions supplied.

Keep packaging materials that may present a suffocation, choking, or entanglement hazard away from children and pets.

Do not allow children to play with plastic bags, loose protective film, or small packaging components.

When unpacking fragile lighting products, take care when handling glass, metal, and other potentially sharp or breakable materials.

Inspect the product for visible shipping damage before connecting it to an electrical supply.

Dispose of packaging responsibly in accordance with applicable local recycling and waste-disposal requirements.

Product lifespan, appearance, and performance can be affected by:

• frequency of use;
• heat exposure;
• sunlight;
• moisture and humidity;
• cleaning methods;
• installation conditions;
• handling and transportation; and
• other environmental factors.

Follow the product-specific care information where provided.

Do not use harsh cleaning methods or treatments that are inappropriate for the product material or finish.

Periodically inspect accessible components for signs of wear or damage where appropriate.

If a product develops an electrical fault, damaged wiring, unusual overheating, or another safety concern, discontinue use.

Normal wear and expected changes in appearance are not the same as manufacturing defects. Whether a particular issue constitutes a defect or non-conformity will depend on the product, its description, the circumstances, and applicable consumer law.

Nothing in this section excludes statutory warranties, consumer guarantees, or remedies for defective or non-conforming goods.

If you need information about:

• electrical compatibility;
• voltage or wattage;
• product dimensions;
• installation requirements;
• bulb or light-source requirements;
• included components;
• materials and finishes;
• maintenance and cleaning;
• intended use; or
• product-specific safety instructions,

please review the applicable product page, labels, and documentation first.

If the information you need is not clearly stated, contact Nordic Lamp Co. before purchasing, installing, or using the product:

support@nordiclampco.com

When contacting us, please include the product name or a link to the relevant product page so we can identify the item.

For an existing order, including your order number can help us locate the relevant purchase more efficiently.

We do not guarantee compatibility, safety certification, installation suitability, or technical characteristics that are not established by the actual product specifications and applicable documentation.

For general customer-service assistance, please visit our Contact page or review our Frequently Asked Questions.

For questions about product safety, electrical compatibility, installation, product care, damaged items, or potential safety concerns, contact:

Nordic Lamp Co.
Website: www.nordiclampco.com
Email: support@nordiclampco.com

Operated by:

Worldwide Apparel Group LLC
2106 House Ave, Suite 614
Cheyenne, WY 82001
United States

The address above is the registered business address of the legal operator. It is not a customer return address or physical Nordic Lamp Co. retail location.

For company information, please review our Legal & Company Information page.

For information about returns, refunds, and remedies for defective products, please review our Returns & Refunds Policy.

For contractual information, please review our Terms of Service.

Important: This page provides general safety and care guidance. It does not replace product-specific mandatory warnings, required regulatory markings, manufacturer instructions, or any consumer rights and product-safety obligations established by applicable law.