If a product arrives:

• damaged;
• defective;
• incomplete;
• materially different from the item ordered;
• with missing or incorrect components; or
• with a functional problem,

please contact us as soon as reasonably possible at:

support@nordiclampco.com

To help us identify and investigate the issue, please include:

• your full name;
• your order number;
• the name or description of the product involved;
• a clear description of the problem;
• information about when the problem became apparent; and
• photographs or video where reasonably available and useful.

Photographs or video may help us assess a problem more efficiently, but they are not a mandatory condition for exercising statutory consumer rights.

We will review the information available and determine the appropriate next steps based on the circumstances and applicable law.

Customers are not required to treat defective, damaged, or incorrectly supplied products as ordinary change-of-mind returns.

Any legally applicable notification periods, statutory warranties, or other consumer remedies remain unaffected by our recommendation to contact us promptly.

If a lamp or another electrical product appears unsafe, stop using it immediately.

Examples of potentially unsafe conditions include:

• exposed wiring;
• damaged plugs or electrical cords;
• smoke;
• unusual burning smells;
• sparks;
• excessive or abnormal heat;
• loose electrical components;
• visible electrical damage; or
• another indication of an electrical or mechanical safety hazard.

Disconnect the product from its power supply where it is safe to do so.

Do not touch damaged electrical equipment or attempt to disconnect it if doing so could expose you to an immediate electrical hazard.

Do not attempt to repair, rewire, modify, or dismantle an electrical product if doing so could create a safety risk.

If there is an active fire, serious electrical hazard, or immediate danger, move to safety and contact the appropriate emergency services.

For product-related assistance, contact:

support@nordiclampco.com

Do not resume using a product that may be unsafe until the problem has been appropriately resolved.

For further guidance, please review our product-specific instructions and applicable safety information.

We may request information reasonably necessary to understand and assess a reported product issue.

Depending on the product and the circumstances, this may include:

• photographs;
• video;
• packaging information;
• product labels;
• model or product identifiers;
• information about installation or use;
• details of any missing or damaged components; or
• information about when and how the problem occurred.

This information may help determine whether the issue relates to:

• shipping damage;
• a manufacturing defect;
• missing parts;
• an incorrect product;
• electrical compatibility;
• installation;
• normal wear;
• accidental damage or misuse; or
• another cause.

We may also need to inspect the product or obtain relevant technical information before determining an appropriate remedy.

Any inspection, verification, or return procedure will be subject to applicable statutory consumer rights.

Customers will not be required to provide unreasonable evidence or satisfy additional conditions that unlawfully restrict mandatory remedies.

Where applicable law places responsibility on the seller to establish whether a product conforms to the contract, that responsibility remains with the seller.

Where a product is defective, damaged, incorrectly supplied, incomplete, or otherwise non-conforming, an appropriate remedy will be determined according to the circumstances and applicable consumer law.

Available remedies may include:

• repair;
• replacement of the product;
• replacement of defective or missing components;
• reshipment of the correct item;
• an appropriate price reduction;
• a partial or full refund;
• a suitable return arrangement; or
• another remedy required or permitted by applicable law.

The appropriate solution may depend on:

• the nature and seriousness of the problem;
• the applicable legal requirements;
• product availability;
• whether a repair or replacement is possible;
• whether the issue can be resolved through replacement components; and
• the customer's applicable statutory rights.

Where applicable consumer law gives customers a choice between certain remedies, that legal choice will be respected, subject to any lawful limitations.

We will not require customers to accept store credit instead of a monetary refund where the law requires reimbursement.

If a refund is required or approved, it will be processed to the original payment method used for the order, subject to applicable legal requirements.

Nothing in this section allows Nordic Lamp Co. to substitute a discretionary remedy for one that is mandatory under applicable law.

A defective, damaged, incomplete, or incorrectly supplied product is handled separately from an ordinary change-of-mind return.

You will not be required to bear return costs that are legally our responsibility because:

• the wrong product was supplied;
• the product arrived defective;
• the product arrived damaged;
• the product was supplied with missing components; or
• another seller-responsible issue requires a return.

Where a return is necessary, please contact us before shipping a defective product so that we can provide instructions appropriate to the item and the reported issue.

Depending on the circumstances, the appropriate solution may involve a return-shipping arrangement, repair, replacement, or another legally appropriate remedy.

For electrical products presenting a potential safety hazard, do not attempt to package, transport, or ship the item in a manner that would be unsafe or violate applicable carrier restrictions.

Where a return is not necessary, we may provide an alternative resolution consistent with applicable consumer law.

Customers will not be required to bear expenses that applicable law assigns to Nordic Lamp Co. for remedying defective or non-conforming goods.

For complete information about our return center and ordinary return procedures, please review our Returns & Refunds Policy.

A product that functions correctly and conforms to its description but is no longer wanted is generally handled under our Returns & Refunds Policy.

Nordic Lamp Co. offers a 30-day voluntary return period for eligible products.

For an ordinary voluntary change-of-mind return:

• the item must meet the applicable voluntary return conditions;
• the return must fall within the applicable voluntary return period;
• the product should be complete with the originally supplied components and accessories; and
• direct return-shipping costs are generally the customer's responsibility.

Our designated physical return center is located in Jinhua City, Zhejiang, China.

International return-shipping costs may vary depending on the parcel's size, weight, shipping method, and country of origin.

The ordinary voluntary return procedure does not replace or restrict the separate remedies available for defective, damaged, incomplete, or incorrectly supplied goods.

Any statutory right of withdrawal or other mandatory consumer right remains available independently of our voluntary return policy.

Some products may include a separate manufacturer warranty.

Where such a warranty exists, the applicable terms may describe:

• the warranty period;
• the manufacturer or warranty provider;
• the products or components covered;
• the scope of the warranty;
• applicable exclusions;
• the claim procedure; and
• any required warranty documentation.

These details should be stated on the relevant product page, packaging, supplied documentation, or separate warranty materials where applicable.

Nordic Lamp Co. does not represent that every product includes an additional manufacturer warranty.

If no specific manufacturer warranty is stated for a product, customers should not assume that an additional voluntary manufacturer warranty applies.

A manufacturer's commercial warranty is separate from any statutory consumer rights against the seller.

Where statutory rights apply, customers are not required to rely solely on a manufacturer warranty or contact the manufacturer instead of Nordic Lamp Co. to obtain remedies that the seller is legally responsible for providing.

Nordic Lamp Co. does not publish one universal fixed commercial warranty period for all products unless expressly stated otherwise.

Different products may involve different manufacturers, electrical components, specifications, and warranty arrangements.

This page should therefore not be interpreted as creating:

• a lifetime commercial warranty;
• a universal two-year commercial warranty;
• a universal one-year commercial warranty; or
• another fixed voluntary warranty period for every Nordic Lamp Co. product.

Where a product-specific commercial warranty is offered, its applicable terms must be identified separately.

Important: The absence of an additional voluntary commercial warranty does not remove any statutory warranty, legal guarantee of conformity, or mandatory consumer remedy.

For example, where mandatory legal guarantees apply to a purchase, those guarantees remain enforceable according to the relevant law regardless of whether a separate commercial warranty is offered.

Customers may contact our support team to understand the available options for a particular product issue.

A defect claim does not necessarily include changes or deterioration resulting solely from normal wear, expected aging, or ordinary consumption of replaceable components.

Examples may include:

• cosmetic wear from ordinary use;
• minor surface changes over time;
• expected bulb or battery depletion;
• gradual finish changes caused by environmental exposure; or
• deterioration resulting from normal use within the product's expected characteristics.

Whether a particular issue constitutes normal wear, a product defect, or a failure to conform to the purchase contract depends on the specific product and circumstances.

Factors may include the product description, expected durability, stated specifications, age, usage conditions, and applicable legal requirements.

We will not automatically classify a reported problem as normal wear merely because it developed after the product was used.

Nothing in this section excludes rights arising from defects, insufficient durability, or non-conformity under applicable consumer law.

A voluntary commercial warranty or particular remedy may not apply to damage caused solely by circumstances unrelated to a product defect or seller responsibility.

Examples may include:

• improper installation;
• use with an incompatible electrical supply;
• exceeding stated electrical ratings;
• unauthorized modification;
• improper repair;
• misuse;
• impact or accidental damage after delivery;
• water exposure where the product is not designed for it;
• use contrary to supplied instructions; or
• another use outside the product's stated intended purpose.

The cause of a reported problem will be assessed according to the circumstances and applicable law.

Customer installation, handling, or use does not automatically remove statutory rights where the problem is attributable to a pre-existing defect, inadequate instructions, or another issue for which the seller is legally responsible.

Where installation is included in the purchase contract or incorrect installation results from defective instructions for which the seller is responsible, the applicable legal rules concerning product conformity remain in effect.

This section does not remove or limit rights that cannot lawfully be excluded.

Before connecting, installing, or using an electrical lighting product, check the relevant product specifications.

Where applicable, review:

• rated voltage;
• electrical frequency;
• plug or connection type;
• bulb or fitting requirements;
• maximum wattage;
• power source;
• installation requirements;
• environmental suitability; and
• intended location of use.

A product is not automatically suitable for every electrical installation, power supply, or environment.

Do not assume that every product is compatible with standard United States household electrical systems unless the relevant product specifications confirm compatibility.

Do not connect a product to an incompatible power supply or attempt to alter its electrical components to make it fit an unsuitable installation.

If compatibility information is unclear, contact us before installation or use:

support@nordiclampco.com

Customers retain applicable remedies where a product fails to match its stated specifications or other legally required characteristics.

Some lighting products may require installation, mounting, or connection to an electrical supply.

Where professional electrical installation is appropriate or required, use a suitably qualified electrician or installer.

Installation must follow the supplied product instructions and applicable electrical and building-safety requirements.

If a reported problem may be installation-related, we may request information reasonably necessary to distinguish:

• a product or manufacturing defect;
• an electrical compatibility issue;
• an installation problem;
• an issue with supplied components or instructions; or
• another relevant cause.

Do not continue using an installation that appears electrically unsafe.

Where a problem arises from defective product instructions, a pre-existing defect, or installation for which the seller is legally responsible, applicable consumer remedies remain available.

Any determination concerning the cause of the problem will be made according to the available evidence and applicable law.

If a product arrives with missing components or accessories that should have been included, please contact:

support@nordiclampco.com

Please include:

• your order number;
• the product name;
• the missing component or accessory; and
• a photograph of the received contents where reasonably available and useful.

We will review the product description, order information, and available details to determine the appropriate solution.

Where an item is confirmed to be incomplete or otherwise non-conforming, the available remedy may include:

• shipment of the missing component;
• replacement of the affected product;
• an appropriate price reduction;
• a refund; or
• another remedy required by applicable law.

Customers will not be charged for correcting an incomplete order where the missing components are our responsibility and applicable law requires a free remedy.

If you receive a product that differs from what you ordered, please contact us as soon as reasonably possible.

Examples may include:

• an incorrect product model;
• an incorrect color or finish;
• an incorrect product variation;
• a different item from the one shown in your order confirmation; or
• another material difference between the ordered and supplied product.

Contact:

support@nordiclampco.com

Please include your order number and sufficient information to identify the incorrect item.

Do not treat an incorrectly supplied product as an ordinary voluntary change-of-mind return.

We will review the order and arrange an appropriate solution in accordance with applicable consumer law.

Where a return is necessary because we supplied the wrong product, customers will not be required to bear return costs that are legally our responsibility.

Where a refund is approved or required by applicable law, it will be processed back to the original payment method used for the order, subject to applicable legal requirements.

After we issue a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

In some cases, this may take up to 10 business days after the refund has been issued.

Business days are Monday through Friday, excluding applicable public holidays.

If more than 10 business days have passed since we confirmed that your refund was issued and the funds have not appeared, please contact:

support@nordiclampco.com

Where a statutory reimbursement deadline applies, we will follow the applicable legal deadline rather than delaying reimbursement under an internal processing schedule.

Customers will not be required to accept store credit instead of a monetary refund where applicable law requires reimbursement.

For complete information, please review our Returns & Refunds Policy.

If you believe a product presents a safety risk, stop using it and contact us promptly at:

support@nordiclampco.com

Include enough information for us to identify:

• the product;
• your order;
• the nature of the safety concern;
• any relevant product labels or model information; and
• supporting photographs or other information where reasonably available.

Do not continue using a product that is suspected to present an electrical, fire, overheating, or other serious safety hazard.

Where appropriate, we may provide additional safety instructions, arrange an investigation, offer a legally required remedy, or take other corrective action.

If a product requires a formal safety notice, recall, or other corrective measure, we will take the steps required by applicable product-safety law.

Customers should follow any official stop-use, recall, or corrective-action instructions applicable to the product.

For United States product-safety information and published recalls, customers may consult the U.S. Consumer Product Safety Commission recall database.

For additional product-use guidance, please review the relevant product instructions and safety information supplied with your purchase.

Where a product page, manufacturer documentation, or supplied warranty certificate contains a specific commercial warranty, the applicable product-specific terms may apply in addition to the information on this page.

Where available, customers should review those terms before purchasing.

Product-specific warranty information may identify:

• the warranty provider;
• the applicable warranty period;
• covered products and components;
• the scope of available warranty remedies;
• any lawful exclusions; and
• the procedure for making a warranty claim.

Nothing on this page should be interpreted as expanding a particular manufacturer's voluntary warranty beyond its stated scope.

Likewise, a voluntary warranty must not be interpreted as reducing statutory rights that apply independently of the warranty.

Where a commercial warranty is offered, any legally required disclosures concerning the warranty and the customer's statutory rights remain applicable.

If you need clarification about the warranty information for a particular product, please contact support@nordiclampco.com.

This page explains Nordic Lamp Co.'s operational process for handling warranty questions, defective products, incorrect items, and related customer-support requests.

It does not create a universal voluntary warranty period or remove any mandatory legal protection.

United States customers: Applicable federal and state laws may provide rights and remedies concerning defective products, express warranties, implied warranties, product safety, and other consumer-protection matters.

Where a warranty or remedy is required by applicable law, customers retain that protection independently of any voluntary commercial warranty described on a product page.

European Union customers: Where EU consumer sales legislation applies, consumers generally benefit from a statutory legal guarantee of conformity for goods, including a minimum two-year period of seller responsibility under the applicable framework, subject to national rules and the circumstances of the purchase.

These statutory protections are separate from any voluntary commercial warranty offered by a manufacturer or seller.

Where applicable, remedies for non-conforming goods may include repair or replacement without charge, an appropriate price reduction, or termination of the contract and reimbursement, subject to the relevant legal conditions.

Any legally required rules concerning the burden of proof, remedy timing, costs, and consumer choice remain applicable.

United Kingdom customers: Where UK consumer legislation applies, statutory rights concerning satisfactory quality, fitness for purpose, conformity with description, rejection, repair, replacement, price reduction, and refunds remain protected under the relevant legal requirements.

Other customers: Any mandatory statutory warranties, consumer guarantees, or remedies applicable to the relevant purchase remain unaffected.

Important: The voluntary 30-day return policy and any product-specific commercial warranty operate separately from statutory rights concerning defective or non-conforming products.

Nothing in this page is intended to exclude, restrict, or replace rights or remedies that cannot lawfully be excluded under applicable law.

For additional information about the conditions governing purchases, please review our Terms of Service.

For defective, damaged, incorrect, incomplete, malfunctioning, or potentially unsafe products, please contact:

Nordic Lamp Co.
Website: www.nordiclampco.com
Email: support@nordiclampco.com

Operated by:

Worldwide Apparel Group LLC
2106 House Ave, Suite 614
Cheyenne, WY 82001
United States

Worldwide Apparel Group LLC is the legal operator and contracting seller responsible for purchases made through Nordic Lamp Co.

The address above is our registered business address. It is not a customer return address.

For customer returns, please use the designated physical return center and instructions published in our Returns & Refunds Policy, unless a different lawful return arrangement has been agreed.

For additional business information, please visit our Legal & Company Information page.

For general customer-service assistance, visit our Contact page or review our Frequently Asked Questions.

Important: The information on this page does not replace product-specific manufacturer instructions, legally required warranty disclosures, product-safety obligations, or statutory consumer remedies.