Nordic Lamp Co. is operated by:

Worldwide Apparel Group LLC is the legal operator and contracting seller responsible for purchases made through Nordic Lamp Co.

Nordic Lamp Co. is the trading brand used for the online store and should not be confused with a separate incorporated business entity.

For further information regarding the terms governing purchases, please review our Terms of Service.

Nordic Lamp Co. is an online home decor and lighting store serving customers in the United States.

Products are offered through our online storefront. Availability, pricing, product specifications, and applicable delivery options are displayed through the relevant product pages and checkout.

For customer-service questions, contact:

You may contact us regarding:

• orders;
• product information;
• shipping and delivery;
• shipment tracking;
• returns and exchanges;
• refunds;
• payment questions;
• privacy requests; or
• other customer-service matters.

For an existing order, please include your order number where available so that our support team can identify the relevant purchase.

Customer-service communications are handled through our published contact channels. Any response-time commitments are governed by the information expressly provided on our website.

Our registered business address is:

This address is the registered business address of the legal operator.

This address must not be interpreted as a representation that orders are dispatched from Wyoming or from a United States warehouse.

Customers should use the designated return center published in Section 5 for physical product returns.

Customer returns must not be sent to the registered business address above.

Our designated physical return center is located in China:

This is the designated international return center for Nordic Lamp Co. and is separate from the registered business address of Worldwide Apparel Group LLC.

For standard voluntary change-of-mind returns, the customer is responsible for the direct cost of shipping the item to this return center, subject to applicable consumer law.

International return-shipping costs may vary significantly depending on the parcel's size, weight, origin, and chosen carrier.

You do not need to contact us merely to obtain the return address. However, we recommend contacting customer support before sending a return so that we can provide relevant instructions and help identify your parcel.

For complete return conditions, refund arrangements, and information about defective or incorrectly supplied items, please review our Returns & Refunds Policy.

Nordic Lamp Co. operates as an online retail store.

We do not represent our registered business address as:

• a customer-facing retail shop;
• a showroom;
• a local return center;
• a customer pickup location; or
• a guaranteed shipping origin.

Our fulfillment and logistics arrangements may vary depending on the product, order, and delivery destination.

Customers should use the contact information and return procedures published on nordiclampco.com.

Nordic Lamp Co. offers home decor and lighting products.

Product-specific information, where relevant, may include:

• dimensions;
• materials and finishes;
• electrical specifications;
• voltage compatibility;
• power source;
• bulb or fitting requirements;
• included components;
• installation information;
• indoor or outdoor suitability; and
• safety instructions or warnings.

Applicable product characteristics and technical specifications are provided on the relevant product page.

Customers should review product descriptions and compatibility information before placing an order, especially for electrical lighting products.

Where professional installation is required or appropriate, installation should be performed by a suitably qualified person.

All product descriptions, safety information, and customer remedies remain subject to applicable consumer protection and product-safety laws.

Nordic Lamp Co. currently serves customers in the United States.

Our confirmed order cutoff is:

5:00 PM (GMT−07:00 Mountain Standard Time), Monday through Friday.

The stated cutoff uses the GMT−07:00 offset and does not automatically change with daylight saving time.

Orders placed at or after the cutoff, on weekends, or on applicable public holidays enter the processing schedule on the next business day.

Our standard estimated delivery timeline is:

• Handling and processing: 3–5 business days.
• Transit after dispatch: 7–10 business days.
• Estimated total delivery: 10–15 business days.

Business days are Monday through Friday, excluding applicable public holidays.

Delivery times are estimates rather than guaranteed arrival dates unless a guaranteed delivery service is expressly offered.

Our standard United States shipping charges are:

• Orders of $150 or more: Free standard shipping.
• Orders under $150: $4.95 standard shipping.

The applicable shipping charge is displayed at checkout before payment.

Where shipment delays occur, any legally required notices, cancellation rights, and refunds will be handled in accordance with applicable consumer law.

For complete delivery information, please review our Shipping & Delivery Policy.

Eligible products may be returned under our 30-day voluntary return policy.

The voluntary return period begins when the customer receives the applicable product.

For ordinary voluntary change-of-mind returns, the customer is responsible for direct return-shipping costs to the designated return center in China.

Products must meet the applicable return conditions, including requirements concerning product condition, included accessories, and reasonable handling.

Approved refunds are processed back to the original payment method used for the order.

Where a product is defective, damaged, incorrectly supplied, or otherwise non-conforming, the customer retains all applicable statutory remedies.

Our voluntary return policy does not reduce any mandatory statutory cancellation, withdrawal, warranty, or refund rights.

For full conditions, review our Returns & Refunds Policy.

The confirmed payment methods supported by Nordic Lamp Co. for eligible orders are:

• Visa;
• Mastercard;
• Apple Pay;
• Google Pay; and
• Shop Pay.

The payment methods actually available for a specific transaction are the methods displayed at checkout.

Payment-method availability may vary depending on device compatibility, location, browser, transaction eligibility, and payment-provider requirements.

Payments are processed using Shopify Payments and the relevant payment-processing or digital-wallet infrastructure.

We do not require customers to provide full payment-card details by email.

For additional information, review our Payment Methods page.

Nordic Lamp Co. uses the following confirmed service providers and tools in connection with its ecommerce operations:

• Shopify — ecommerce platform and store infrastructure;
• Shopify Payments — payment processing;
• Google Analytics — website analytics and performance measurement;
• Google Ads — advertising and campaign measurement;
• wetracked.io — conversion tracking and advertising attribution; and
• Track123 — order and shipment tracking.

Nordic Lamp Co. does not currently use SMS marketing as part of its confirmed marketing practices.

Personal information may be processed to operate the store, administer orders, process payments, arrange delivery, provide customer support, measure website activity, and perform advertising attribution where legally permitted.

Where consent is required for non-essential analytics, advertising, or tracking technologies, the applicable consent requirements must be respected.

For more information about personal-information processing and applicable privacy rights, please review our Privacy Policy and Cookie Policy.

For legal, company, privacy, or customer-service questions, please contact:

Operated by:

Additional information is available through our About Us, Frequently Asked Questions, and Terms of Service pages.