If you want to cancel an order, contact us as soon as possible at:

support@nordiclampco.com

Please include:

• your full name;
• your order number;
• the email address associated with your order; and
• a clear statement that you would like to cancel the order.

Providing your order information allows us to identify the transaction and review its current fulfillment status.

Submitting an ordinary operational cancellation request does not automatically guarantee that the order can still be stopped.

We will review the request and determine whether cancellation remains operationally possible.

Where a statutory cancellation or withdrawal right applies, a clear declaration exercising that right will be handled in accordance with applicable law and will not depend on discretionary approval.

If your order has not yet entered processing, fulfillment, or shipment, we will make a reasonable effort to cancel it.

Where cancellation is successfully completed before dispatch, we will notify you using the contact information associated with your order.

If payment has already been collected, the applicable amount will be refunded to the original payment method used for the order.

Refunds will be processed within the time limits required by applicable law.

If your order has already entered processing, cancellation may still be possible in some circumstances, but it cannot be guaranteed.

We recommend submitting cancellation requests promptly after placing an order to maximize the possibility of stopping fulfillment.

Nordic Lamp Co. normally processes orders within 3–5 business days.

Our confirmed order cutoff time is:

5:00 PM (GMT−07:00 Mountain Standard Time), Monday through Friday.

The stated cutoff uses the fixed GMT−07:00 offset and does not automatically change with daylight saving time.

Orders placed before the cutoff on a business day enter our normal processing schedule that same business day.

Orders placed at or after the cutoff, on weekends, or on applicable public holidays enter the processing schedule on the next business day.

Business days are Monday through Friday, excluding applicable public holidays.

Because fulfillment activities may begin before the full processing period has elapsed, an order may no longer be operationally cancellable even if it has not yet been marked as shipped.

Processing may involve preparing products, allocating inventory, packaging, and arranging shipment.

We therefore recommend contacting us as soon as possible after placing your order if cancellation is needed.

Important: The start of fulfillment does not remove mandatory statutory cancellation or withdrawal rights that may apply to your purchase.

For additional processing and delivery information, please review our Shipping & Delivery Policy.

Once an order has been dispatched, we may no longer be able to stop or intercept the shipment.

If your order is already in transit, we recommend accepting the delivery and following the applicable return procedure if you no longer wish to keep the product.

After delivery, an eligible item may be returned in accordance with our Returns & Refunds Policy.

Our voluntary return period is 30 calendar days from receipt for eligible products.

If you wish to cancel an order that has already shipped, please contact us so we can review its status and explain the available options.

Refusing delivery does not, by itself, constitute a clear declaration of statutory withdrawal or automatically complete the return procedure.

Where a statutory withdrawal right applies, customers may exercise that right through a legally valid declaration within the applicable period, regardless of whether shipment has already occurred.

If you change your mind after the order has shipped, the applicable voluntary return conditions generally apply.

For an ordinary voluntary change-of-mind return:

• the product must meet the eligibility conditions in our Returns & Refunds Policy;
• the request must fall within the applicable voluntary return period;
• the product should be returned complete with its originally supplied components and accessories;
• the item should not have been installed, permanently wired, materially used, modified, or damaged; and
• the direct cost of returning the product to our designated return center is the customer's responsibility.

Our designated physical return center is located in China:

Important: International return-shipping costs may be significant depending on the size, weight, shipping method, carrier, and country from which the item is returned.

We recommend contacting support@nordiclampco.com before shipping a return so we can provide relevant instructions and help identify your order.

You do not need prior approval or a return authorization number to exercise any applicable statutory right of withdrawal.

Our voluntary return conditions do not override mandatory consumer rights concerning defective goods or statutory withdrawal.

A damaged, defective, incomplete, or incorrectly supplied product should not be treated as an ordinary change-of-mind cancellation or voluntary return.

If your order arrives with an issue, please contact:

support@nordiclampco.com

Please include:

• your order number;
• a description of the issue;
• details of any missing or incorrect components; and
• photographs or other supporting information where reasonably available.

Photographs may help us investigate the problem more efficiently but are not a mandatory condition for exercising statutory consumer rights.

Where a product is damaged, defective, incorrectly supplied, incomplete, or otherwise non-conforming, we will provide an appropriate remedy in accordance with applicable law.

Depending on the circumstances, this may include:

• repair;
• replacement;
• reshipment of missing or incorrect components;
• an appropriate price reduction;
• a full or partial refund; or
• another legally appropriate solution.

Customers will not be required to bear return costs that are legally our responsibility because we supplied a defective, incorrect, or non-conforming product.

For lighting products, if you suspect an electrical fault or safety issue, stop using the item and disconnect it from the power supply where safe to do so.

For further information, please review our Returns & Refunds Policy.

Nordic Lamp Co. may cancel an order where reasonably necessary and legally permitted, including situations involving:

• payment failure;
• suspected fraud or unauthorized payment activity;
• product unavailability;
• an obvious pricing or technical error;
• an invalid or unusable delivery address;
• an inability to fulfill the order within an agreed and lawful shipping arrangement; or
• another legitimate circumstance that prevents us from fulfilling the order.

If Nordic Lamp Co. cancels a paid order, the applicable refund will be returned to the original payment method used for the purchase.

Where an order cannot be fulfilled, we will notify the customer and provide the appropriate refund or other remedy required by applicable law.

We will not substitute a materially different product or impose additional charges without appropriate customer authorization.

Any cancellation will be handled in accordance with applicable consumer-protection and contract laws.

Refunds resulting from approved order cancellations are issued to the original payment method used for the order.

Once a cancellation refund has been issued by us, your bank, card issuer, or payment provider may require additional processing time before the credit appears in your account.

In some cases, this may take up to 10 business days after the refund has been issued.

Business days are Monday through Friday, excluding applicable public holidays.

If more than 10 business days have passed since we confirmed that your refund was issued and the funds have not appeared, please contact support@nordiclampco.com.

Statutory refunds: Where applicable law requires reimbursement within a specific period, we will follow that legal deadline rather than delaying reimbursement under an internal processing schedule.

For qualifying EU statutory withdrawals, reimbursement is generally required without undue delay and no later than 14 calendar days after we are informed of the withdrawal. For goods, applicable law may permit reimbursement to be withheld until the returned goods are received or evidence of their return is provided, whichever occurs first.

For unshipped orders subject to the United States Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, applicable cancellation and prompt-refund requirements will be followed.

Nothing in this section permits us to delay a refund beyond the time limits established by applicable law.

If you entered an incorrect shipping address or need to change your delivery details, contact us immediately at:

support@nordiclampco.com

Please provide:

• your order number;
• the name associated with the order;
• the original delivery address; and
• the corrected delivery information.

We will try to update your shipping address if fulfillment has not progressed too far.

Address changes cannot be guaranteed after processing has begun.

If a parcel is already in transit, we may be unable to redirect it.

If a shipment is returned because of an incorrect or incomplete address supplied by the customer, we will review the available options, including possible reshipment or refund arrangements.

Any additional charges will be assessed according to the circumstances, the agreed purchase terms, and applicable consumer law.

Customers will not be held responsible for address or fulfillment errors caused by Nordic Lamp Co. or its service providers where applicable law assigns that responsibility to us.

For additional information, please review our Shipping & Delivery Policy.

Our operational order cancellation procedures are separate from any statutory rights that may apply to your purchase.

United States customers: Where the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule applies, customers are entitled to the applicable protections concerning promised shipment times, shipping delays, cancellation options, and refunds.

If we cannot ship an order within the applicable promised shipment period, we will provide any legally required delay notice and the option to consent to a revised shipping timeframe or cancel the unshipped order and receive a prompt refund.

European Union customers: Where the EU statutory withdrawal framework applies to an eligible distance purchase, consumers generally have 14 calendar days after receipt of the goods to communicate their decision to withdraw, subject to the applicable legal rules and exceptions.

A clear withdrawal declaration may be communicated to support@nordiclampco.com. Where applicable law requires an additional online withdrawal function, that function must also be made available.

Once a valid statutory withdrawal has been communicated, the applicable return obligations and reimbursement deadlines are governed by consumer law rather than discretionary operational cancellation approval.

United Kingdom customers: Where UK consumer cancellation legislation applies, statutory cancellation and refund rights remain available independently of our operational cancellation procedures.

Other customers: Any mandatory cancellation, non-delivery, refund, warranty, or consumer-protection rights applicable to your purchase remain unaffected.

Nothing in this policy excludes, restricts, or replaces statutory rights that cannot legally be waived.

For further information, please review our Returns & Refunds Policy and Terms of Service.

For cancellation requests, order changes, refunds, or questions about this policy, please contact:

Nordic Lamp Co.
Website: www.nordiclampco.com
Email: support@nordiclampco.com

Operated by:

Worldwide Apparel Group LLC
2106 House Ave, Suite 614
Cheyenne, WY 82001
United States

Important: The address above is our registered business address and is not a customer return address. Physical product returns must be directed to the designated return center identified in Section 5 and our Returns & Refunds Policy, unless a different lawful return arrangement has been agreed.

For additional assistance, please visit our Contact page or review our Frequently Asked Questions.

For business identity information, please visit our Legal & Company Information page.