Last updated: November 5, 2026
At Nordic Lamp Co., we want you to be able to shop with clear expectations. This Returns & Refunds Policy explains how returns, damaged or incorrect items, return shipping costs, and refunds are handled for orders placed through nordiclampco.com.
Nordic Lamp Co. currently serves customers in the United States. This policy explains our voluntary 30-day return period and the mandatory consumer protection rights that may apply to your purchase under applicable United States federal and state laws.
Our voluntary return policy is separate from any statutory rights that cannot lawfully be excluded or restricted.
IMPORTANT: PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM BEFORE SHIPPING A RETURN.
PLEASE DO NOT SEND ITEMS BACK WITHOUT FIRST REQUESTING RETURN INSTRUCTIONS.
We strongly recommend contacting support@nordiclampco.com with your order number before sending a return. Our team can provide relevant instructions, packaging guidance, and a return reference to help ensure your parcel is correctly identified.
Unannounced or unidentifiable parcels may experience actual processing delays. However, contacting customer support, obtaining a return reference, or receiving prior approval is not a condition for exercising any mandatory statutory consumer rights.
The complete physical return address is publicly available in the Return Address section immediately before Section 12. Contact. You do not need to contact us merely to obtain that address.
1. 30-Day Return Policy
We offer a 30-day voluntary return period for eligible products purchased through Nordic Lamp Co.
You may return an eligible item within 30 calendar days after receiving the applicable item.
This voluntary return period applies to eligible change-of-mind returns and is separate from any mandatory rights concerning defective, damaged, incorrectly supplied, or non-conforming products.
For a standard change-of-mind return under this voluntary policy, the item must be:
- unused and undamaged, apart from reasonable inspection necessary to assess the product;
- not installed, permanently wired, modified, or altered;
- complete with all parts, accessories, manuals, and other items originally supplied;
- returned in its original packaging where reasonably possible; and
- suitable for resale.
For lighting products, please ensure that all original fittings, mounting accessories, electrical components, and included documentation are returned together with the product.
If an item has been installed, materially used, modified, damaged after delivery, or returned incomplete, it may not qualify for a full refund under our voluntary change-of-mind return policy.
Original packaging should be included wherever reasonably possible to help protect the product during international return transportation. The absence of original packaging does not automatically remove any mandatory rights available under applicable law.
Where an item is defective, incorrectly supplied, or otherwise does not conform to applicable legal requirements, the relevant statutory consumer rights take precedence over any conflicting voluntary return conditions.
Important: The voluntary 30-day return period does not shorten or replace any longer period or remedy required by applicable consumer protection law.
2. How to Return an Item
Eligible physical returns must be sent to our designated international return center in China, unless a different return arrangement has been expressly agreed or is required by applicable law.
The complete physical return address is published in the Return Address section directly before Section 12. Contact.
We strongly recommend contacting support@nordiclampco.com before shipping a voluntary return so our team can help identify your purchase, provide applicable return instructions, and assist with the return procedure. You do not need to contact customer support merely to obtain the return address.
For voluntary returns, please follow these four steps:
- Contact customer support. Email support@nordiclampco.com with your order number and identify the item or items you wish to return. You may explain your reason for returning the item so we can assist you appropriately.
- Review the return instructions. Our customer support team can provide relevant packaging guidance and a return reference to help identify the parcel when it reaches the return center.
- Prepare and ship the item. Securely package the product, include information that identifies your order, and send the item to the physical return center listed in the Return Address section below, following any applicable instructions.
- Keep proof of shipment. Retain your shipping receipt and any available tracking information. You may share the tracking number with our support team to assist with identifying and processing your return.
A return reference is recommended for efficient processing. It is not a mandatory condition for exercising any statutory consumer rights that apply to your purchase.
3. Return Shipping Costs
For a standard voluntary return because you have changed your mind, you are responsible for the direct cost of returning the item from your location to our designated return center in China.
Return shipping costs are the costs of sending a product from you back to our designated physical return destination. They are separate from any original delivery charge paid when your order was first shipped to you.
Return shipping costs may vary depending on:
- the size and weight of the parcel;
- the shipping carrier selected;
- the return shipping method and service level;
- the location from which the parcel is sent; and
- any applicable international shipping or transportation requirements.
We do not charge a separate restocking or return-handling fee for an eligible standard voluntary return.
We recommend using a trackable shipping service and retaining your shipping receipt and tracking details until the return has been completed. Additional shipping insurance may be purchased at your discretion but is not a universal requirement for exercising statutory consumer rights.
For voluntary change-of-mind returns, customers are responsible for arranging suitable return transportation and securely packaging the returned items. Responsibility for lost or damaged return shipments will be determined according to the circumstances and applicable law.
Different rules apply to defective, damaged, incorrect, or otherwise non-conforming items. Where applicable consumer law requires Nordic Lamp Co. to provide a remedy without imposing return costs on you, we will bear or reimburse the legally required costs or arrange another appropriate remedy.
You will not be required to bear return shipping costs that are legally our responsibility.
For additional information about defective or incorrectly supplied goods, see Section 5.
4. Inspection of Returns
Once your returned product has been received, we will inspect it to determine whether it meets the applicable return conditions.
For standard voluntary change-of-mind returns, we will assess whether:
- the product falls within the applicable 30-calendar-day return period;
- the returned item is eligible under the conditions described in Section 1;
- the product is complete with its originally supplied components and accessories; and
- the product has not been materially used, installed, modified, or damaged in a way that makes it ineligible for a full voluntary refund.
If the voluntary return meets the applicable conditions, we will process the eligible refund back to the original payment method used for the order.
If an item is returned materially used, damaged, incomplete, installed, modified, or otherwise outside the conditions of our voluntary return policy, we may be unable to provide a full voluntary refund.
We will contact you if there is an issue with the returned product and explain the available options.
Any refund decision, deduction, or adjustment remains subject to applicable consumer protection law.
Statutory consumer rights: Inspection under our voluntary return procedure does not remove or restrict rights relating to defective, incorrectly supplied, or otherwise non-conforming goods.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incomplete, incorrectly supplied, or materially different from what you ordered, please contact us as soon as reasonably possible at:
Please include the following information where reasonably available:
- your order number;
- a description of the issue;
- details of any missing, damaged, or incorrect components; and
- photographs or other relevant information that may help us assess the problem.
Photographs may help us investigate and resolve issues more efficiently. However, photographs are not a mandatory condition for exercising statutory consumer rights.
Where a product is defective, damaged in transit, incorrectly supplied, incomplete, or otherwise non-conforming, we will provide an appropriate remedy in accordance with the applicable consumer protection laws and the circumstances of the purchase.
Depending on the circumstances, available remedies may include:
- repair of the affected product;
- replacement of the product or missing components;
- an appropriate price reduction;
- a full or partial refund; or
- a suitable return or collection arrangement.
Where applicable law requires Nordic Lamp Co. to bear the costs associated with resolving a defective, incorrectly supplied, or non-conforming product, those costs will not be imposed on you.
Please contact our support team before arranging an international return of a defective or incorrectly supplied product so that we can assess the problem and, where appropriate, arrange a suitable and lawful resolution.
Contacting support for assistance does not remove or restrict any mandatory remedy available to you under applicable law.
Electrical product safety: If you suspect an electrical fault with a lighting product, stop using the product and disconnect it from the power supply where it is safe to do so. Do not attempt to modify or repair electrical components unless you are properly qualified. Contact our customer support team for assistance.
This section does not limit any statutory warranty, consumer guarantee, product-safety remedy, or other mandatory legal right available to you.
6. Refunds
All approved or legally required refunds are processed back to the original payment method used when placing the order, subject to applicable law and payment-provider requirements.
For eligible voluntary change-of-mind returns, we will process the applicable refund after the returned product has been received, inspected, and accepted under the voluntary return conditions described in this policy.
The refund for an eligible voluntary return generally concerns the refundable purchase price of the returned product. Any original delivery charges are handled separately under Section 7.
Important distinction between delivery and return shipping: An original delivery charge is a shipping fee you paid for Nordic Lamp Co. to deliver your order to you. A return shipping charge is the cost of sending the item from you back to our designated return center in China. These are two separate costs. A refund of an original delivery charge does not mean that Nordic Lamp Co. is paying for return postage.
For an ordinary voluntary change-of-mind return in the United States, original delivery charges are not normally refundable. The direct cost of sending the item back to our return center is the customer's responsibility, unless a different arrangement has been agreed or applicable law requires otherwise.
Where a product is defective, damaged, incorrectly supplied, or otherwise non-conforming, the refund amount and any related shipping-cost reimbursement will be determined according to the circumstances and applicable consumer protection law.
Any refund required by law will be processed within the applicable statutory deadline. Our voluntary return inspection procedure does not override a mandatory legal refund deadline.
Once we have issued a refund, your bank, card issuer, or payment provider may require additional processing time before the credit appears in your account. In some cases, this can take up to 10 business days.
Business days are Monday through Friday, excluding applicable public holidays.
If more than 10 business days have passed since we confirmed that your refund was issued and the funds have not appeared, please contact:
We can assist you in reviewing the refund status and available payment-provider information.
Refunds will not be withheld as an unlawful penalty for failing to obtain prior approval, a return reference, or additional shipping insurance where mandatory consumer rights apply.
7. Original Delivery Charges and Return Shipping
For clarity, original delivery charges and return shipping costs are different expenses and are handled separately under this policy.
Original delivery charges are the shipping fees, if any, paid when Nordic Lamp Co. arranged delivery of the original order to your delivery address.
Return shipping costs are the transportation costs incurred when sending a product from your location back to the designated return destination.
Our currently published standard shipping rates for eligible United States orders are:
- Orders of $150 or more: Free standard delivery.
- Orders under $150: $4.95 standard delivery.
The actual original delivery charge applicable to your order is the amount displayed during checkout and charged when the purchase was completed, including any applicable shipping promotion or exception.
If your order qualified for free standard delivery and you paid $0 in original shipping charges, there is no original delivery fee to reimburse.
Standard voluntary change-of-mind returns: Original delivery charges paid to ship the order to you are not normally refunded. You are separately responsible for the direct cost of shipping the returned item to our designated return center in China.
Defective, damaged, incorrect, or non-conforming goods: Where Nordic Lamp Co. is legally required to refund an original delivery charge, reimburse return shipping, or provide another shipping-related remedy, we will do so in accordance with the applicable law and circumstances.
Partial-order returns: Where only some items from an order are returned, the treatment of any original delivery charge will be assessed according to the actual purchase terms, reason for the return, and applicable law. We do not automatically promise or deny reimbursement of the entire original delivery charge for every partial return.
Where an order is cancelled before shipment or another legally recognized refund obligation applies, the treatment of original delivery charges will be determined according to the applicable purchase terms and mandatory legal requirements.
Please remember: A refund of the original shipping fee paid for delivery to you is not the same as reimbursement of the return postage paid to ship an item back to us. Whether either cost is reimbursed depends on the reason for the return, the applicable purchase terms, and any mandatory consumer rights.
For additional information about shipping arrangements, delivery estimates, and the shipping rates applicable to United States orders, please see our Shipping & Delivery Policy.
8. Exchanges
We do not guarantee direct product-for-product exchanges.
If you would like a different item, model, finish, or variation, please contact our customer support team at:
Depending on the circumstances, the simplest option may be to return an eligible item under the applicable voluntary return conditions and place a new order for the preferred product.
Product availability, price differences, and any applicable original delivery charges for a new order will be determined when that new order is placed.
If you are returning a product because of a defect, incorrect supply, missing components, or another legally recognized non-conformity issue, any mandatory rights to repair, replacement, or other available remedies remain unaffected.
9. Refused or Undeliverable Parcels
Refusing delivery or failing to collect a parcel is not, by itself, the same as completing a voluntary return or providing any cancellation notice required under the applicable purchase terms or law.
If you no longer want an order that is already in transit, we recommend accepting the delivery and following the applicable return procedure described in this policy.
If a parcel is returned to the sender because of:
- an incomplete or incorrect delivery address;
- unsuccessful delivery attempts;
- refusal of delivery;
- failure to collect the parcel; or
- another delivery-related issue,
please contact our customer support team so that we can review the circumstances and determine the available options.
Any additional transportation charges, refund adjustments, or reshipping arrangements will be assessed according to the actual circumstances, the agreed purchase terms, and applicable consumer protection law.
We will not impose automatic penalties or deductions that unlawfully restrict mandatory cancellation, refund, or other consumer rights.
Where an unsuccessful delivery is caused by an error for which Nordic Lamp Co. or its service providers are legally responsible, we will handle the matter in accordance with the applicable legal obligations.
10. Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible at:
Please include your order number and clearly explain the cancellation or change you would like to make.
We will make a reasonable effort to stop or modify the order if doing so is still operationally possible.
However, cancellation or modification cannot always be guaranteed once order processing or fulfillment has started.
If an order has already been dispatched or is in transit, we may be unable to intercept the shipment. You may still receive the parcel and need to follow the applicable return procedure after delivery.
Important: The inability to stop, intercept, or modify an order during processing or shipment does not remove any mandatory cancellation, refund, or consumer protection rights available under applicable law.
Where Nordic Lamp Co. is unable to ship an order within the applicable promised period, we will provide the required notices, cancellation options, and refunds in accordance with applicable law.
Refunds arising from valid order cancellations will be processed back to the original payment method, subject to any applicable legal requirements.
11. Applicable Consumer Rights
Nordic Lamp Co. currently offers its products to customers in the United States.
Our voluntary 30-day return policy operates alongside the federal and state consumer protection laws applicable to your purchase.
Depending on the circumstances and applicable law, these rights may concern:
- defective, unsafe, damaged, or incorrectly supplied products;
- products that materially differ from their descriptions;
- misleading product representations or commercial practices;
- shipping commitments, delayed shipment, and order cancellation;
- refund obligations and payment-related protections; and
- other remedies that cannot lawfully be excluded by a store policy.
The United States does not have a general nationwide statutory 14-day online-shopping withdrawal period equivalent to the European Union framework for ordinary retail purchases.
Accordingly, the voluntary return terms described in this policy apply to eligible standard change-of-mind purchases, subject to any mandatory rights available under applicable federal or state law.
If you receive defective, damaged, incorrectly supplied, or otherwise non-conforming goods, your available remedies will be assessed according to the circumstances and the law applicable to your purchase.
We do not require customers to waive mandatory statutory consumer rights as a condition of obtaining a legally required remedy.
Nothing in this Returns & Refunds Policy excludes, limits, or replaces statutory rights that cannot lawfully be waived or restricted.
For additional information, please review our Terms & Conditions, Frequently Asked Questions, or Contact page.
Return Address
Eligible physical returns must be sent to our designated international return center in China, unless a different return arrangement has been expressly agreed or is required by applicable law.
Return Center — Physical Return Address
South Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China
This is the designated physical customer return center for Nordic Lamp Co. It is separate from the registered business address of our legal operator, Worldwide Apparel Group LLC.
The registered business address in Cheyenne, Wyoming, United States, is not a customer return address. Please do not send physical product returns to that business address unless expressly instructed otherwise.
Important international return information: Our designated return center is located in China, not in the United States. International return shipping may involve significant costs depending on your location, the parcel's dimensions and weight, the selected carrier, and the chosen shipping service. Please consider these costs before arranging a voluntary change-of-mind return.
You do not need to contact our customer support team merely to obtain the physical return address. The complete address is provided directly above.
However, we strongly recommend contacting support@nordiclampco.com before shipping a voluntary return so our team can help identify your purchase, provide applicable return instructions, and assist with the return procedure.
12. Contact
For questions about returns, refunds, damaged or incorrect items, exchanges, return shipping, or order cancellations, please contact:
Nordic Lamp Co.
Website: www.nordiclampco.com
Email: support@nordiclampco.com
Legal Operator and Contracting Seller:
Worldwide Apparel Group LLC
2106 House Ave, Suite 614
Cheyenne, WY 82001
United States
Important address distinction: The Cheyenne, Wyoming address shown above is the registered business address of Worldwide Apparel Group LLC. It is not a customer return address. Physical customer returns must be directed to the designated return center in Jinhua City, Zhejiang, China, as published in the Return Address section immediately above, unless a different lawful return arrangement has been agreed.
For additional company information, please visit our Legal & Company Information page.
For customer-service assistance, please visit our Contact page or email support@nordiclampco.com.
For information about shipping rates, processing times, transit estimates, and delivery procedures, please review our Shipping & Delivery Policy.