Last updated: October 29, 2026

This Shipping & Delivery Policy explains the order cutoff time, processing times, estimated delivery times, shipping charges, tracking, and delivery procedures for orders placed through nordiclampco.com.

Nordic Lamp Co. currently ships to customers within the United States.

We aim to provide clear shipping information before purchase. Delivery estimates are based on our normal processing and shipping arrangements, and any applicable shipping charges are displayed before you complete checkout.

Nothing in this policy limits or excludes consumer rights available under applicable law.

1. Order Cutoff Time

Our confirmed order cutoff time is:

5:00 PM (GMT−07:00 Mountain Standard Time), Monday through Friday.

Orders placed before 5:00 PM MST on a business day enter our normal processing schedule that same business day.

Orders placed:

at or after 5:00 PM MST;
on Saturday or Sunday; or
on an applicable public holiday

enter our processing schedule on the next business day.

The stated cutoff uses the fixed GMT−07:00 offset. It is not automatically adjusted for daylight saving time.

The cutoff time determines when an order enters our processing schedule. It does not mean that an order will be dispatched on the same day.

2. Processing Time

Orders are normally processed within:

3–5 business days

Processing includes the time required to prepare an order for shipment after it enters our processing schedule.

Business days are Monday through Friday, excluding applicable public holidays.

Processing time is separate from transit time and does not include the period during which the parcel is being transported by the carrier.

Example

If an order is placed before 5:00 PM MST on a normal Monday, Monday is included in the processing schedule.

If the same order is placed after the cutoff, it enters the processing schedule on Tuesday, provided Tuesday is a business day.

Orders placed during weekends or applicable public holidays enter the processing schedule on the next business day.

3. Transit Time

After an order has been dispatched, the estimated transit time is:

7–10 business days

Transit time begins once the parcel has been handed over for shipment.

Carrier scans and tracking information may take some time to appear after dispatch.

Transit estimates are based on normal shipping conditions and may be affected by the carrier, delivery destination, or transportation disruptions.

4. Estimated Total Delivery Time

Our normal estimated total delivery time is:

10–15 business days

This consists of:

Processing: 3–5 business days.
Transit after dispatch: 7–10 business days.
Estimated total delivery: 10–15 business days.

Business days are Monday through Friday, excluding applicable public holidays.

The estimated total delivery period combines order processing and transit. It is calculated from the day the order enters our processing schedule.

These delivery periods are estimates rather than guaranteed delivery dates unless a particular shipping service is expressly identified as guaranteed.

If an order is expected to be shipped later than the applicable promised shipment period, we will provide the notice, cancellation options, and refund rights required by applicable law.

5. Shipping Costs

Nordic Lamp Co. offers the following standard shipping rates for eligible United States orders:

Orders of $150 or more: Free standard shipping.
Orders under $150: $4.95 standard shipping.

Shipping charges are calculated based on the applicable order total and displayed at checkout before payment.

Any shipping promotions or exceptions will be shown where applicable before you complete your purchase.

The final shipping charge applicable to your specific order will be clearly displayed during checkout.

There are no separate shipping charges added by Nordic Lamp Co. after an order is completed without an appropriate legal basis and any required customer authorization.

6. Shipping Destination

Nordic Lamp Co. currently serves customers within the United States.

Available shipping options depend on the delivery address and will be displayed during checkout where applicable.

We do not guarantee delivery to every United States address if the relevant shipping carrier or service cannot accommodate that location.

If a delivery destination is unavailable, the order may be restricted during checkout or we may contact the customer to arrange an appropriate resolution.

We do not advertise international delivery as a standard service unless the relevant destination and shipping arrangement are specifically available at checkout.

7. Order Confirmation

After completing your order, you should receive an order confirmation using the contact information supplied during checkout.

Please review the order information carefully.

If you notice an error in:

your name;
shipping address;
product selection; or
other order information,

support@nordiclampco.com

Please include your order number and the information that needs to be corrected.

We will attempt to correct the order where operationally possible, but changes cannot be guaranteed once processing or shipping has begun.

8. Tracking Information

When tracking information becomes available, it will be provided through the applicable shipping or order notification.

Nordic Lamp Co. uses Track123 to help customers monitor shipment progress.

Tracking information may not update immediately after dispatch.

It can take time for the first carrier scan or subsequent movement to appear in the tracking system.

Tracking updates are provided using available information from carriers and logistics systems.

If you have questions about your shipment or cannot locate your tracking information, please contact support@nordiclampco.com and include your order number.

9. Multiple Shipments

An order containing multiple products may occasionally be shipped in more than one parcel.

In that case:

items may arrive on different dates;
separate tracking numbers may be provided; and
one parcel arriving before another does not necessarily mean part of the order is missing.

Where separate tracking information is available, you can use it to follow the progress of each shipment.

If you believe an item is missing after the expected delivery period, please contact customer support so we can investigate.

10. Delivery Estimates

Any estimated delivery date shown:

on our website;
during checkout;
in an order email;
through Track123; or
through a shipping carrier

is an estimate unless a particular shipping service is expressly identified as guaranteed.

Actual delivery timing may be affected by circumstances outside our reasonable control.

These may include:

carrier delays;
severe weather;
public holidays;
transportation disruptions;
unusually high shipping volumes;
incorrect or incomplete addresses;
customs or cross-border transport procedures where applicable; or
other unexpected logistics events.

Where an order cannot be shipped within the promised shipment timeframe, Nordic Lamp Co. will follow applicable legal requirements concerning delay notices, customer consent, cancellation, and refunds.

Estimated delivery dates do not eliminate statutory rights relating to non-delivery or delayed shipment.

11. Shipping Origin

Our registered business address is not necessarily the location from which an order is dispatched.

Fulfillment arrangements may vary depending on the product, order, and logistics provider.

Nordic Lamp Co. does not represent that every order is shipped:

from Wyoming;
from our registered business address; or
from a local United States warehouse.

Where international fulfillment is involved, a parcel may travel through international logistics networks before delivery to its United States destination.

Tracking information provides the available shipment progress after dispatch.

Our registered business address, fulfillment location, and physical return center serve different purposes and should not be treated as interchangeable addresses.

12. Correct Shipping Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please check carefully:

street address;
apartment or suite number;
city;
state;
ZIP code; and
other relevant delivery information.

If you discover an error after ordering, contact:

support@nordiclampco.com

as soon as possible.

We will attempt to correct the address where operationally possible, but we cannot guarantee address changes once an order has entered processing or shipment.

Any additional charges arising from an incorrect or incomplete address will be assessed according to the circumstances and applicable law.

Customers will not be held responsible for address errors caused by Nordic Lamp Co. or its service providers where applicable law assigns responsibility to us.

13. Failed or Undeliverable Deliveries

A shipment may be delayed or returned because of:

an incorrect address;
an incomplete address;
unsuccessful delivery attempts;
failure to collect the parcel;
refusal of delivery; or
another carrier-related delivery issue.

If tracking shows a delivery problem, please contact us so we can review the available information and determine the appropriate next steps.

Depending on the circumstances, available solutions may include a delivery investigation, corrected delivery arrangement, reshipment, cancellation, or refund.

Where permitted by applicable law, additional costs caused by an incorrect address or another customer-caused delivery issue may be the customer's responsibility.

No automatic penalty or deduction will be imposed where doing so would violate applicable consumer law.

14. Parcel Marked as Delivered but Not Received

If tracking shows that your parcel has been delivered but you cannot locate it, we recommend checking:

around the delivery location;
with other household members;
with neighbors where appropriate; and
the carrier's tracking information for delivery notes or location details.

If you still cannot locate the parcel, contact:

support@nordiclampco.com

Please include:

your order number;
your tracking number; and
a brief description of the issue.

We will review the available shipment information and assist with an appropriate investigation or resolution.

A carrier's delivered status does not automatically eliminate consumer rights where the parcel was not actually delivered as required by applicable law.

15. Tracking Has Not Updated

Carrier tracking can occasionally remain unchanged between scans.

If your order is still within the normal 10–15 business day estimated delivery period, it may still be moving through the delivery network.

Tracking information may not reflect every transportation event in real time.

If the estimated delivery period has passed or you are concerned about the shipment's progress, contact us at:

support@nordiclampco.com

Please include your order number and tracking information so we can review the available carrier updates.

You do not need to wait until the estimated delivery period has expired to report a genuine delivery problem or exercise an applicable consumer right.

16. Damaged Parcels or Products

If your order arrives:

damaged;
defective;
incomplete; or
different from what you ordered,

support@nordiclampco.com

Please include:

your order number;
a description of the issue; and
photographs or other useful information where reasonably available.

Photographs may help us investigate the matter but are not a mandatory condition for exercising statutory rights.

Damaged, defective, incomplete, or incorrectly supplied products are handled separately from ordinary change-of-mind returns.

Where Nordic Lamp Co. is legally responsible, the applicable remedy may include repair, replacement, reshipment, refund, or another appropriate solution.

Customers will not be required to bear costs that are legally our responsibility because a product was defective, damaged, or incorrectly supplied.

Please review our Returns & Refunds Policy for more information.

17. Refused Deliveries

Refusing a delivery is not, by itself, the same as completing a return or making a clear statutory withdrawal declaration.

If you no longer want an order that is already in transit, we recommend accepting delivery and following the applicable return procedure after receipt.

This helps ensure the parcel can be properly identified and returned to the correct destination.

If a parcel has already been refused or returned to sender, please contact customer support so we can assess the available options.

Any refund or shipping-cost adjustment will be subject to applicable law and the circumstances of the shipment.

18. Delivery Delays

Although orders are normally expected to arrive within the stated estimated delivery period, delays can occasionally occur.

A delay does not automatically mean that a shipment has been lost.

If your estimated delivery period has passed, contact us so we can review:

tracking information;
available carrier updates;
the shipment's current status; and
other relevant delivery details.

If we determine that an order cannot be shipped within the applicable promised shipment period, we will notify the customer in accordance with the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule and other applicable requirements.

Where required, the customer will be given the option to consent to a revised shipment timeframe or cancel the unshipped order and receive a prompt refund to the original payment method.

If we cannot fulfill an order and cannot lawfully extend the shipment period, we will cancel the affected order and provide the required refund.

Nothing in this policy removes mandatory rights relating to delayed shipment, non-delivery, cancellation, or refunds.

19. Order Cancellation and Shipping

If you want to cancel or modify an order, contact us as soon as possible at support@nordiclampco.com.

Please include your order number and clearly explain the requested cancellation or change.

We will attempt to stop or modify the order where operationally possible.

Once an order has entered fulfillment or shipment, immediate cancellation or shipment interception may no longer be possible.

If the parcel is delivered, an eligible product may be returned in accordance with our Returns & Refunds Policy.

If an order has not been shipped within the applicable promised shipment period, any legally required cancellation or refund rights continue to apply.

Where a statutory cancellation or withdrawal right applies, our inability to stop a shipment does not remove that right.

20. Registered Business Address

Nordic Lamp Co. is operated by:

Worldwide Apparel Group LLC
2106 House Ave, Suite 614
Cheyenne, WY 82001
United States

This is our registered business address.

It is not:

a customer return address;
a physical Nordic Lamp Co. retail store; or
automatically the shipping origin for customer orders.

Do not send product returns to this address.

For additional company information, please visit our Legal & Company Information page.

21. Returns

Nordic Lamp Co. offers a 30-day voluntary return period for eligible products, beginning when the applicable item is received.

Customer returns must follow our Returns & Refunds Policy.

Our designated physical return center is located in China and is separate from our registered business address.

Return Center

South Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China

For ordinary voluntary change-of-mind returns, customers are responsible for the direct cost of returning the item to this destination.

International return-shipping costs may be significant depending on the product, parcel size, weight, and carrier.

Customers are encouraged to contact support before returning items so we can provide relevant instructions and help identify the parcel. However, the return address is available publicly and does not require customer-service approval to obtain.

Statutory consumer rights concerning defective goods, incorrect items, and any applicable cancellation or withdrawal rights remain unaffected.